Remote Operations Technology & OT Support
Optec supported a leading Australian coal producer by providing specialist technical capability within its Brisbane-based Remote Operations Centre (ROC). The engagement focused on real-time monitoring and support of operational technology and fleet management systems across multiple Queensland mining operations, enabling reliable connectivity and informed operational decision-making.
Engagement Scope
Optec provided embedded ROC capability across the following roles:
Technical Specialist (Operational Technology and Fleet Systems)
These roles operated within a live remote operations environment, supporting multiple active mine sites.
The Challenge
The operator required reliable, round-the-clock monitoring of OT and fleet systems to maintain stable network performance across geographically dispersed operations. Delivery demanded:
High availability across mesh, GPS, radio, and telemetry networks
Real-time diagnostics and rapid fault triage
Strong collaboration with internal OT, dispatch, and site teams
Consistent performance across multiple mine sites operating concurrently
System stability and responsiveness were critical to maintaining operational continuity.
Optec’s Approach
Optec delivered embedded ROC support focused on operational control, system resilience, and proactive fault management. This approach enabled:
Improved stability across communications and positioning networks
Enhanced fleet visibility and data-driven operational decision-making
Faster fault identification, triage, and resolution
Consistent monitoring and support across multiple sites
Outcomes Delivered
Optec’s embedded ROC Specialists provided real-time monitoring, diagnostics, and support, including:
Monitoring and support of Cisco, Cambium and Rajant mesh networks
Support of fleet management platforms
Triage and resolution of vehicle, network, and connectivity issues
Root cause analysis to improve uptime and system reliability
Maintenance of secure virtual environments supporting ROC operations
The engagement strengthened operational control while maintaining enterprise security and governance expectations.
Long-Term Value
Optec’s sustained ROC support enhances operational readiness by improving system resilience, connectivity, and fleet visibility across remote operations. The partnership provides a reliable technical foundation for continuous optimisation, reduced disruption, and ongoing improvement across mine site technology and remote operations environments.
