Machine Guidance & Mine Automation
Optec supported a global gold mining operator by providing specialist technical capability to sustain and optimise machine guidance and mine automation systems across surface and underground operations. The engagement focused on maintaining reliable automation performance across safety-critical fleet and remote operating environments.
Engagement Scope
Optec provided field-based automation capability across the following roles:
Machine Control & Guidance Technician
Automotive Electrician
These roles operated across production, maintenance, and technology teams in live operational environments.
The Challenge
The operator required experienced technical personnel to support a complex machine guidance and automation ecosystem across diverse equipment types and operating conditions. Delivery demanded:
Reliable performance of onboard sensors and automation hardware
Stable connectivity across vehicle, radio, and remote operating systems
Close coordination with operations, maintenance, and technology teams
Rapid diagnostics to minimise automation-related downtime
Consistency and system integrity were critical to maintaining production and safety outcomes.
Optec’s Approach
Optec delivered an embedded field service model focused on system reliability, disciplined maintenance, and operational alignment. This approach enabled:
Improved uptime and stability across automation platforms
Faster fault isolation and reduced automation downtime
Consistent telemetry and positioning accuracy across active assets
Stronger coordination between operational, maintenance, and technology functions
Outcomes Delivered
Optec specialists supported automation hardware, connectivity, and fleet systems, including:
Installation and calibration of onboard sensors and machine guidance components
Maintenance of vehicle communications and supporting radio networks
Commissioning and ongoing support of remote operating stations aligned to Caterpillar MineStar environments
The engagement maintained automation performance while supporting safe, continuous operations.
Long-Term Value
This engagement strengthened the operator’s autonomous and semi-autonomous mining capability by ensuring consistent system performance and reliable fleet connectivity. It also reduced reliance on OEM and dealer-led support models by embedding independent, site-aligned technical capability within the operation. This approach improved internal knowledge retention, accelerated issue resolution, and provided greater control over automation support, optimisation, and future technology expansion across complex operating environments.
