ERP Implementation - HSE & HRIS
Optec supported a major Australian coal mining operator to implement a new health, safety, environment, and workforce information platform across multiple operations in New South Wales and Queensland. The program focused on strengthening safety and compliance processes while improving risk visibility, reporting accuracy, and enterprise-wide data integrity.
Engagement Scope
Optec provided embedded transformation capability across the following roles:
Change Manager
Business Analyst
Project Coordinator
These roles operated across operational sites and corporate transformation teams, along with conducting and managing vendor workshops.
The Challenge
The operator required a structured and business-aligned transformation to deploy a new enterprise platform consistently across diverse mining operations. The program demanded:
Coordinated change management and stakeholder engagement
Detailed process analysis and functional definition
Strong governance and delivery discipline
Clear communication to support adoption across multiple sites
Delivery needed to maintain compliance and operational continuity while introducing new ways of working.
Optec’s Approach
Optec delivered an embedded, multi-disciplinary delivery model focused on consistency, governance, and end-user readiness. This approach enabled:
Smoother transitions and improved adoption across operations
Clearer business processes and higher-quality system design inputs
Improved coordination across project and delivery teams
Stronger alignment between platform capability and business requirements
Outcomes Delivered
Optec personnel contributed across planning, delivery, and adoption activities, including:
Coordinated change, communications, and engagement activities
Documentation of business processes, data models, and functional requirements
Support for system configuration, testing, and validation
Management of governance, project tracking, and stakeholder alignment
The engagement supported consistent rollout while maintaining enterprise and site expectations.
Long-Term Value
This program established a more consistent and reliable HSE and workforce information environment, improving data integrity, reporting confidence, and risk management capability. It also strengthened the operator’s internal change and delivery capability, creating a scalable foundation for future digital transformation initiatives across mining operations.
