ROC Technology Monitoring & OT Support
Optec supports a leading Australian coal producer’s Remote Operations Centre (ROC) in Brisbane by providing Technical Specialists who monitor Operational Technology (OT) and Fleet Management Systems (FMS) across the Daunia and Blackwater operations.
Roles Placed
Technical Specialists (OT & Fleet Systems)
The Challenge
The operator required reliable OT and fleet systems monitoring to maintain network performance across dispersed mine sites. Ensuring stable mesh, GPS, radio, and telemetry connectivity demanded real-time diagnostics, rapid fault triage, and strong collaboration with internal OT and dispatch teams.
Our Solution
The engagement strengthened operational control and improved system reliability through:
Increased stability across mesh, GPS, and radio systems
Improved fleet visibility and data-driven decision making
Faster fault resolution and reduced downtime
Consistent performance across multiple Queensland mine sites
The Outcome
Optec embedded ROC Specialists to deliver real-time monitoring, diagnostics, and support. Key activities included:
Monitoring Cisco, Cambium, and Rajant mesh networks
Supporting FMS platforms, including Teletrac Navman, Adapt, and Modular
Triage of vehicle and network connectivity issues
Root cause analysis to improve uptime and reliability
Maintaining secure VMware and Citrix virtual environments
Long-Term Value
Optec’s sustained support enhances operational readiness by improving system resilience, connectivity, and fleet visibility. The ROC partnership provides a reliable technical foundation for continuous optimisation across remote operations and mine site technology environments.
